1）Technical Service Hot-line
China Office: 0756-8818585 email@example.com
India office: +91 9652 0217 00 firstname.lastname@example.org
2) Service Provide
a) Provide customized solar module line proposal as to customer`s factory layout and capacity requirement.
b) Provide 24-hours on-line technical service
c) Provide on-site installation/ training/on-site technical support for machines.
d) Provide machinery upgrad and maintanance service.
e) All the service will be carried by one or two skilled & experianced engineers, who can speak English very well.
3) Technical Service Clause
Warranty: for a period of 12 months from the date when the SAT is signed, or 13 months from shipping date, which ever is earlier, the equipment supplied by Gmee shall be free from defects in material and workmanship, and the equipment are warranted to perform in substantial compliance with the specifications contained in your operating instructions/ manuals.
This warranty is expressly conditioned on the buyer's obligation to perform regular maintenance on and care for any equipment and supplies in accordance with any operating instructions/ manuals. During the warranty period, Gmee solar offers free replacing parts if the machine has defects; the replacing parts/ service shall be charged if the machines` damage is due to false operation or other factors. Consumable parts are excluded.
This warranty does not cover damages caused by the equipment, or the buyer's time and expense in getting the damage repaired.
After warranty, Gmee solar provides lifetime maintenance/ spare parts/ service on basis of its cost. the buyer and Gmee solar can sign annual maintenance contract and its price shall be discussed and confirmed by both parties.
b) Techinical Support: Gmee solar will give on-site support to customers if any problems occurred during warranty.After this, for any customers’ operation problem, Gmee solar can arrange their engineers’ visit to customers’ factory to give technical support on basis of charge. Meanwhile, Gmee solar will assist the customers to update the machine for technical requirement on basis of original charge.
c) Spares: During the warranty, Gmee solar offers free spare parts for any replacement, expect the
consumable parts. After warranty, customers can purchase standard and consumable parts at a superior price from Gmee solar.
4) Installation Service on customer's Site